Themyreum- Complaint receivedRecorded from the practice inboxMon 5 Oct
- AcknowledgedWithin 3 working daysWed 7 Oct
- Final response with the GP partnerApproved letter, Ombudsman wording includedDue 17 Nov
- Learning shared, SEA closedActions tracked until they are done
Resolution & Insight
When someone raises a concern, it should lead somewhere.
Themyreum builds software that helps organisations that care for people handle complaints and incidents fairly, on time, and with learning that lasts. We start where we know the work best: general practice.
About Themyreum
Every complaint is information about how care feels to receive
Most organisations handle complaints in inboxes, spreadsheets and memory. Deadlines slip, actions are agreed and forgotten, and the same problem comes back. We build tools that make the right process the easy one, so the people doing this work can focus on the person who raised the concern.
Trustworthy
Sensitive information treated with care, a record that cannot be quietly changed, and AI that suggests but never decides.
Clear
Plain language for staff and for the people who complain. Everyone can see what happens next and when.
Solution-led
Every complaint closes with something learned and something done, followed through until it is finished.
Our flagship product
Themyreum Health
Complaints and governance for GP practices in England, from the day a complaint arrives to the final letter, the significant event analysis and the learning shared.
- Deadlines from the NHS complaints regulations tracked automatically
- Investigation concern by concern, with evidence and statements
- SEA, LFPSE, Duty of Candour and CAPA in one place
- Governance dashboard, annual report and CQC evidence pack
- AI drafting that a named person always approves
In pilot. Founding practice places are open.
Where we are going
Built for general practice first, designed to go further
The duty to listen to complaints and learn from them runs across health and care. Once Themyreum Health has proved itself in general practice, we want to bring the same approach to the sectors next to it.
General practice
Themyreum Health for GP practices, groups and primary care networks in England.
In pilot nowAdult social care
Care homes and home care providers handling complaints, safeguarding concerns and CQC requirements.
ExploringNHS trusts and ICBs
Larger complaints teams, PALS and patient safety, with oversight across a system.
ExploringPublic services
Councils and public bodies with statutory complaints processes and ombudsman routes.
ExploringI built Themyreum because I handle complaints for a living, and I wanted the tool I never had.
Chris KrelleFounder and Chief Executive · Practice Manager and Complaints Lead
Themyreum was started by a practice manager and complaints lead who knows the work from the inside: the three-working-day acknowledgement, the investigation that depends on three people replying, the action agreed at a meeting and never checked, the CQC inspection that asks what you learned.
Themyreum Health is shaped by that experience and by the practices piloting it with us. We are a small team and we answer our own emails.
Contact
Get in touch
For a demo of Themyreum Health, a founding practice place, partnership or investment, email us. We reply within two working days.
Email Chris Krelle, Founder
chris.krelle@themyreum.co.ukFor a demo, it helps to include your organisation, how many practices, and roughly how many complaints you handle a month.