Themyreum Health Book a demo
In pilot · founding practice places open

Every complaint answered on time. Every lesson kept.

Themyreum Health is a complaints and governance platform built for GP practices in England. It takes a complaint from the day it arrives to the final letter, the significant event analysis and the learning shared, with every deadline tracked and every decision recorded.

Book a demoSee how it works

Built by a Practice Manager and Complaints Lead, from inside general practice.

NBS-2026-0042Example · fictional
  1. Complaint received by emailRecorded from the practice inbox, attachments kept as evidenceMon 5 Oct
  2. AcknowledgedWithin 3 working daysWed 7 Oct
  3. 2 concerns investigatedFindings and evidence recorded for eachFri 23 Oct
  4. Final response with the GP partnerApproved letter, Ombudsman wording includedDue 17 Nov
  5. Learning shared, SEA closedActions tracked until they are done 
On track · 1 action and 1 SEA linked
How it works

The whole complaint, in one place, in the right order

Themyreum follows the NHS complaints process set out in the 2009 Regulations, so nothing depends on someone remembering the next step.

01

Record

Letter, phone, email or the practice's online form. The original wording is kept exactly as received.

Deadlines set on day one
02

Acknowledge

Reminders before the acknowledgement is due, and a letter built from your own approved template.

3 working days
03

Investigate

Each concern assigned, evidence logged, staff statements requested, findings reviewed.

Concern by concern
04

Respond

A final letter that answers every concern, approved by a named person and recorded as sent.

Ombudsman rights included
05

Learn

Actions, SEAs, LFPSE records, CAPA and Duty of Candour, followed through after the complaint closes.

Nothing dropped at closure
06

Report

Governance dashboard, annual report, national return figures and a CQC evidence pack.

KO41b figures in a click
Features

Made for the people who actually handle complaints

For complaints leadsLess chasing, fewer gaps

  • My work shows every deadline, investigation, action and statement waiting for you.
  • Reminders by email before deadlines, and a weekday summary each morning.
  • Letters from your own Word templates, with an approved paragraph library.
  • Easy-read and translated versions to send alongside the official letter.
  • A quick bar and Windows desktop logo that stays on top of your clinical system.

For practice managers and governanceEvidence you can stand behind

  • Registers for actions, learning, SEA, CAPA, Duty of Candour and compliments.
  • SEA and LFPSE records prepared together, with Duty of Candour prompted when harm is moderate or above.
  • Governance dashboard comparing practices side by side.
  • CQC evidence pack organised by quality statement.
  • Complainant feedback and a private page where they can follow progress.

For groups, PCNs and ICBsOne view across practices

  • Multi-practice organisations with access set practice by practice.
  • Network view of summary figures for PCNs and ICBs, shared only if each practice agrees.
  • Themes across practices so the same problem is not solved five times.
  • Ombudsman cases tracked after local closure.
  • Records retention handled at the end of the retention period.
AI assistance

AI drafts. People decide.

Themyreum can suggest a summary, the list of concerns, follow-up actions and draft paragraphs for the response. Nothing it suggests becomes part of the record until a named person approves it, and every suggestion is labelled as AI.

Practices can switch AI off entirely.

Suggestions only
Every AI output waits for a person to approve, edit or reject it.
Grounded in findings
Draft responses are written from the findings your team recorded, never invented.
Names removed
Patient and staff names are taken out before looking for themes across complaints.
Recorded
Every AI request is logged, so you can see what was suggested and who accepted it.
Safety and data

Built for patient information from the start

Complaints hold some of the most sensitive information a practice has. Here is what is in place and what we are completing before any practice uses Themyreum with real patient data.

In the platform today

  • ✓Two-step verification, which practices can require for everyone
  • ✓Access by role and by practice, checked on every request
  • ✓Complaints can be hidden from named staff
  • ✓Uploaded files and letters encrypted
  • ✓A tamper-evident audit log of every change
  • ✓No patient details in emails, network views or the desktop app

Being completed before real patient data

  • Data protection impact assessment
  • Clinical safety case and hazard log (DCB0129)
  • Data Security and Protection Toolkit
  • Independent penetration test
  • Cyber Essentials Plus

Until these are complete, our demonstration system uses fictional data only. We will publish each one here as it is finished.

Founding practices

Help shape Themyreum, and keep founding pricing

We are looking for a small number of GP practices to pilot Themyreum and tell us what works. Founding practices help decide what we build next and keep preferential pricing while they stay with us.

Ask about a founding place
  • Free trialExplore the full system with fictional data.
  • Guided pilotSet up with your templates, roles and practices, with remote training for the team.
  • Founding termsPreferential pricing, locked in for founding practices.
Contact

See it with your own complaints process

A demo takes about 30 minutes. We will walk through a complaint from arrival to learning, using fictional examples, and show how it would fit the way your practice works now.

Email Chris Krelle, Founder

chris.krelle@themyreum.co.uk

It helps to include:

  1. Your practice or organisation, and how many practices
  2. Roughly how many complaints you handle a month
  3. How you manage them today